General Support

Click on the square button on the media player that is at the top right of the site.

1. Click on TOUR.
2. Find the date either through the calendar or from the tour list. Click on that date to open it.
3. Scroll down to I'M PLANNING TO GO and click on that link. It will now show up in your CONCERTS list in your profile as well as on the date.

Please note the following minimum system requirements:

Operating System: Windows Vista, XP
Mac OS 10.4 and above

Browser: Internet Explorer version 6.0 or higher which can be downloaded for free at www.microsoft.com/windows/ie/default.asp

or,

Safari 2.0 or higher
http://www.apple.com/macosx/features/safari
or
Firefox 2
http://www.mozilla.com/en-US/firefox

Media Player: Flash 9 player
http://www.adobe.com/products/flashplayer

Please make sure that you are entering your password with the correct capitalization. The system is case sensitive, so you must enter your password exactly as you did when you registered for the Club.
If you still have trouble logging in, please try deleting your temporary internet files and cookies. If that doesn't work, contact Customer Support.

The efficiency of the warehouse and the postal service both contribute to how quickly (or slowly) your package reaches you. If you have not received your package within 6-8 weeks from the date you received your membership confirmation email, then please send an email to Customer Support.

In order to renew your membership, please click here

You can renew your membership even after your membership has expired.

Click here to have your password re-set. You will get an email with a new one-time-use password. Click on the link in that email and you will land on your profile page – enter a new password in the fields there and you’re done!